Barista Training
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Barista Training Centre

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Returns Policy

19 October 2009
PLEASE NOTE: 
This website is currently being updated. We apologise for any inconvenience. For any information please contact info@baristatraining.com

PLEASE NOTE
Barista Training Centre and  baristatraining.com are part of the Coffee Training Centre Pty Ltd network. If any payments are made to Barista Training Centre or baristatraining.com your payment will be processed through the Coffee Training Centre Pty Ltd facilities.

The following Returns Policy is applicable to any purchases made through Coffee Training Centre or coffeetraining.com

  • All returns of goods purchased directly from Coffee Training Centre must be received by Coffee Training Centre within 30 days of delivery,
  • All items must be returned in their original condition: that is, unused.
  • If the book is shrink wrapped it must be returned with the shrink wrapping intact. (Books may be shrink wrapped for protection and ease of handling.)
  • A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.
  • You are responsible for all postage and handling costs.
  • The book price will be refunded to your credit card account or a company cheque will be posted to you within 14 days from receipt of returned goods.

In the event of an error by Coffee Training Centre

  • You can return the book purchased from Coffee Training Centre within 30 days of delivery for a full refund.
  • Coffee Training Centre will pay the return shipping cost if the reason for the return has been deemed to be an error of Coffee Training Centre.
  • A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Damaged goods

  • Coffee Training Centre will replace any book that has been damaged in transit.
  • You must return the book and all the packaging to Coffee Training Centre.
  • Coffee Training Centre will reimburse you for any return postage costs for books damaged in transit.
  • If the original packing is not returned along with the book, then at its discretion Coffee Training Centre may offer a partial refund.
  • A copy of your proof of purchase from Coffee Training Centre must be must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Partial refund

Coffee Training Centre at its discretion may offer a partial refund on a book if:

  • it is returned more than 30 days after delivery
  • the shrink wrapping has been opened or removed
  • the book has shown signs of use
  • it is not returned with all its original packaging including the post bag
  • there is no proof of purchase from Coffee Training Centre.

Other

  • It is your responsibility to notify Coffee Training Centre by email, phone or mail of your intention to return a book or product, clearly stating reason/s for return.
  • It is your responsibility to obtain a 'return authorisation number' from Coffee Training Centre prior to returning any product. This number must be clearly stated on the parcel and accompanying paperwork.
  • All returns will be processed within 14 days after receipt.
  • Any Coffee Training Centre product purchased through a third party, must be returned to that party. Coffee Training Centre is not responsible for any credit or refund associated with any products purchased through any third party.
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